Poikollect FAQ
Are your products 100% legit and authentic?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Why are your prices lower than other sellers?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How do you make sure my order arrives undamaged?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does shipping take to Metro Manila and Luzon?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Is it safe to pre-order? What if my order gets cancelled?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
I've never bought from an online TCG shop before. How do I get started?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.